Policies

Payment policy - All payments must be made in full after treatment is completed. We accept cash and card payments. A £20 non refundable booking fee will be taken to secure your appointment, this will come off of your total cost of treatment. 
Cancellation policy - We require 48 hours notice when cancelling appointments. Cancellations can  be done via phone, WhatsApp or email. If you fail to give the required 48 hours notice or miss your appointment this will result in a loss of your non refundable booking fee. 
Data protection policy- All details and information you provide during your consultation are kept private and confidential. We keep all client records, information and pictures stored in line with data protection guidelines.
Complaints policy - We always aim for client satisfaction and deliver the highest possible care and customer service. In the event you are not entirely happy with your treatment results or experience in the clinic please let us know as soon as possible so we can address any issues or concerns you may have. We take complaints extremely seriously and will do our up most to resolve them in a quick and polite manner. You can make a complaint verbally or in writing via post or email. All complaints will be acknowledged within 72 hours and a written response will be provided within 7 working days.